Wholesale FAQ Everything Retailers Ask Before Ordering

Opening a wholesale account with a new supplier means asking a lot of questions upfront about minimum orders, shipping, payment, resale certificates, and how the account actually works day to day. Below are the questions we hear most often from botánica, smoke shop, apothecary and metaphysical store owners across the US, Canada, Puerto Rico and the Caribbean. If your question is not answered here, our wholesale team is available Monday to Friday to help just reach out via our Contact page.

Wholesale Account Setup

Q1. Who can open a wholesale account with VD Importers?

Any legitimate retail business is eligible. This includes botánicas, metaphysical shops, smoke shops, apothecaries, wellness boutiques, gift stores, online retailers (Shopify, BigCommerce, Etsy), and multi-store chains. You must hold a valid business registration a resale certificate or seller's permit in your state or country.

Q2. Do you sell to individuals or only to businesses?

VD Importers is a B2B wholesale distributor only. We do not sell to individual consumers or hobbyists. Every wholesale account must be tied to a registered business with a valid resale certificate.

Q3. What documents do I need to open a wholesale account?

You need three documents: (1) your business registration or LLC formation certificate, (2) your Employer Identification Number (EIN) or business tax ID, and (3) your state resale certificate or seller's permit. For international accounts, the local equivalent applies. Submit these through our wholesale application form.

Q4. How long does it take to get my wholesale account approved?

Wholesale account applications with complete documentation are typically approved within one business day.

Q5. Is there a fee to open a wholesale account?

No. Opening a wholesale account with VD Importers is completely free. There are no membership fees, no monthly minimums, and no annual charges. You only pay for the products and shipping 

Minimum Order & Pricing

Q6. What is the minimum order for wholesale?

Our minimum order is $100 plus shipping. . This applies to your first order and every reorder after that. There is no separate minimum per product category, so you can mix incense, candles, sage, oils, herbs, crystals, and religious articles

Q7. Is there a maximum order size?

No. Order as much as you need. Large orders may qualify for volume-tier pricing on select products. If you plan to place an order above $2,500 or need pallet-level quantitiesour wholesale team in advance so we can prepare stock and confirm shipping arrangements.

Q8. How is wholesale pricing structured?

Wholesale prices are visible after you log in to your approved wholesale account., with tier discounts on higher-volume purchases of the same SKU. Pricing is transparent, published in your accoun

Q9. Do you offer volume or tier discounts?

Yes. Many SKUs have volume-tier pricing that unlocks additional discounts at 6-pack, 12-pack, and case quantities. The tiers are visible on \product page after login. For orders above $2,500 or ongoing standing-order arrangements, contact our team for custom pricing.

Payment

Q10. What payment methods do you accept?

For most wholesale accounts, we accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, ACH bank transfers, and PayPal.

Q11. Are wholesale purchases tax-free?

Yes, provided you have submitted a valid resale certificate or seller's permit for your state or jurisdiction. Once your resale documentation is on file, all wholesale orders ship tax-free because you are purchasing to resell.

Shipping & Delivery

Q12. Where do you ship from?

All orders ship from our warehouse in Miami, Florida. Our Miami location gives us fast delivery windows to the entire US, quick access to Puerto Rico and the Caribbean, and reliable transit to Canadian customers.

Q13. Do you ship to Canada?

Yes. We ship regularly to Canadian retailers via UPS,. Canadian orders typically arrive within 5 to 10 business days after leaving our warehouse. Canadian customers are responsible for any duties, taxes, or customs fees.

Q14. Do you ship to Puerto Rico?

Yes. Puerto Rico is one of our largest wholesale markets. We ship to Puerto Rico as domestic shipping through UPS and USPS. Orders typically arrive within 5 to10  business days. No customs paperwork is required because Puerto Rico is a US territory.

Q15. Do you ship to the Caribbean?

Yes. We ship to the Dominican Republic, Jamaica, Trinidad and Tobago, the US Virgin Islands, the Bahamas, and most other Caribbean destinations via DHL, FedEx International, or LCL freight for larger orders. Transit times and customs procedures vary by destination country.

Q16. How long does shipping take within the US?

Continental US orders typically arrive within 2 to7 business days depending on location, after leaving our Miami warehouse via UPS. Expedited shipping (2-day or overnight) is available at additional cost.

Q17. How much does shipping cost?

Shipping is calculated at actual carrier cost based on the weight, dimensions, and destination of your order. 

Products & Stock

Q18. How many products do you carry?

We carry over 4500 SKUs across incense sticks, cones, resins, powders, candles (7-day, chime, ritual, figure, reversible), white sage and palo santo, essential oils and colognes, botánica herbs, crystals and gemstones, altar tools, religious articles, Tibetan products, tapestries, meditation supplies, and more. Our full wholesale catalog is visible after login.

Q19. Do you dropship for retailers?

We do not currently offer traditional dropshipping (shipping individual orders directly to your end customers under your brand). We ship wholesale orders to your retail location, and you fulfill customer orders from your own inventory. If you are interested in a hybrid arrangement, contact our wholesale team to discuss.

After Your Purchase

Q20. What is your return policy for damaged goods?

If any product arrives damaged, contact us within 7 business days of receiving your shipment. Send photos of the damaged items and the packaging via email. We will either issue a full credit Damage claims made after 7 days are handled case-by-case.

Q21. Can I return products I did not damage but simply no longer want?

Because our products are shipped in bulk wholesale quantities, we do not accept returns of undamaged, unopened wholesale goods except in special circumstances and restocking fee of 25% is charged.If you have questions about a product before ordering, contact us — we can send additional product information, photos, or details on request.

Q23. How often should I reorder, and can I set up a recurring order?

Most active wholesale customers reorder every 2 to 6 weeks depending on their store size and product mix. We do not currently offer automated recurring orders, but you can save your cart as a template inside your account for quick reordering. Our wholesale team can also help you build reorder plans if you want a consistent monthly schedule.